Case Trouble 2: Office Equipment, Inc.
1 . d = one particular llamada/50 hours = 0. 02 telephone calls per hour
installment payments on your Mean service time = travel period + repair time sama dengan 1 & 1 . five = 2 . 5 hours m = 1 as well as 2 . 5 hours sama dengan 0. four customers hourly
a few. The travelling time is 1 hour. Although this is considered portion of the service period it basically means that the customer will be holding out during the initial hour in the service period. Thus, travel and leisure time it should be added to the time spent with as believed model to be able to determine the overall customer holding out time.
four. Using outcome from The Supervision Scientist, we have the following: Possibility that zero customers happen to be in the program 0. 5380 Average quantity of customers ready 0. 2972 Average quantity of customers in the system 0. 7593 Common time a buyer spends in the waiting range 1 . 6082 hours* Typical time before the machine has returned in operation 5. 1082 several hours Probability of your wait multiple hour zero. 4620 Hours a week the technician can be not on service calls (0. 5380) x 40 hours = 21. your five hours Total cost per hour for the service operation $155. 93
*The average time a client spends in the waiting range is 1 ) 6082 several hours. This is the normal time for the service specialist to full all earlier service call commitments and become ready to travel to the new buyer. Since the common travel time is one hour for the service technician to reach the new customer's office, the total consumer waiting time is 1 ) 6082 & 1 sama dengan 2 . 6082 hours. As a result, the one technician is able to satisfy the company's 3-hour service guideline. The total expense is $155. 93 per hour.
Remember that the holding out line version...